← Varun Gopalakrishnan

Dusk · 2026 · Case study 3 of 3

Bookings: every booking ends somewhere

Some bookings changed shape, vanished or were cancelled with no record, so the analytics undercounted what really happened. I walked every path until it ended, and designed endings for the ones that didn't.

Outcome: Every booking now ends in a defined state, so booking analytics show the full picture

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